Privacy Policy
At Comfortzone Malaysia (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://comfortzoneskin.com.my/ or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1) Information We Collect
We may collect the following types of information:
A. Personal Information you provide
- Name
- Email address
- Phone number
- Address (if submitted)
- Any information you provide via contact forms, registrations, feedback forms, or event sign-ups
B. Automatically collected information
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referring website
- Cookies and similar tracking data
2) How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Manage community activities, announcements, and events
- Improve website content, functionality, and user experience
- Send updates or communications (where appropriate)
- Maintain website security and prevent abuse
- Comply with legal obligations
3) Legal Basis / Compliance (Malaysia)
Where applicable, we process personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA) principles, including notice and choice, disclosure, security, retention, and data integrity.
4) Cookies and Tracking Technologies
We use cookies and similar technologies for essential website functions, analytics, and user preferences.
For details, please refer to our Cookies Policy: https://comfortzoneskin.com.my/cookies-policy/
You can control cookies through your browser settings.
5) Sharing and Disclosure of Information
We do not sell your personal data.
We may share information with:
- Trusted service providers (e.g., hosting, analytics, email tools) that support website operations
- Event or activity partners (only where necessary and appropriate)
- Authorities or regulators where required by law
All third parties are expected to handle data securely and lawfully.
6) Data Retention
We keep personal data only as long as necessary for the purposes described in this Policy, or as required by law.
When data is no longer needed, we will securely delete or anonymize it.
7) Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is 100% secure.
8) Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent (where processing is based on consent)
- Request deletion or restriction of processing in certain circumstances
To make a request, contact us using the details below.
9) Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies separately.
10) Children’s Privacy
Our website is generally intended for the public/community and not specifically directed to children under 13.
If you believe a child has provided personal data without parental/guardian consent, please contact us so we can take appropriate action.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
12) Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
Luscious Solution Sdn Bhd (820758-T)
Email: write2us@luscious.com.my
Address: Wisma Cheerful, 26, Jalan Padang Walter Grenier, 55100 Kuala Lumpur, Malaysia.
Phone: +603 2141 9928